Switching?

MajlisDesk vs Wati

Wati is built on the WhatsApp Business API. MajlisDesk connects your existing number directly.

MajlisDeskWati

Pricing modelFlat · unlimited usersPlan + conversation‑based (API)

ChannelsWhatsApp + EmailWhatsApp (API)

SetupScan a QRWhatsApp Business API onboarding

Price shown openlyFrom $19/mo, on the sitePlans + messaging fees

Team shared inboxYesYes

AI summary & draft replySummarise a thread, draft a reply. You send itAI support agent replies to customers

Per-chat privacyYes, private even from an adminChat visibility by assignment; admins see all

NotificationsBell, email digest, web push, quiet hoursPush, per-team rules, mute after hours

No WhatsApp API to set up: scan a QR and go.

Flat pricing, unlimited users: five people for $49, not per seat or per message.

Email in the same inbox, not a separate product.

Competitor details reflect their public positioning at the time of writing. Check the current specifics on their own site.

Moving from Wati to MajlisDesk

This is the product, not a table

Six seconds of the shared inbox these rows describe.

app.majlisdesk.com

Search or start a new chat

Ahmed Al-Rashid9:40

When does the shipment arrive?2

VIPL

Gulf Metal Works9:22

Can you re-send the quotation?1

SalesS

Fatima Noor8:58

Received, thank you 🙏

SupportL

Al Majaz TradingYesterday

Invoice 48120 attached4

VIPK

Site Team (Dubai)Yesterday

Rashid: photos from gate 3

Support

Noor LogisticsMon

Driver is 10 min away

SalesS

Ahmed Al-Rashid

+971 50 •••

When does the shipment arrive?9:40

Two pallets, the ones from the Jebel Ali order.9:41

☺Type a reply🎙

One number, six live conversations

Questions people ask when switching

Do I need the WhatsApp Business API to move from Wati?

No. MajlisDesk connects the number you already use by scanning a QR, the same way WhatsApp Web does. There is no API application, no Business Solution Provider, and no per-conversation fee.

Can I keep my existing number?

Yes. You keep the number your customers already message. Connecting it links MajlisDesk as another device on that account, and your history syncs in rather than starting empty.

How is the pricing different from Wati?

Two plans, $19 and $49 a month, both with unlimited team members. The price does not change with headcount and there are no per-message fees, so five people on Pro is $49 rather than five times anything. The figures are on the pricing page rather than behind a form.

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