Features
Everything a busy number needs.
The tools a team needs to run WhatsApp and email together, and nothing that gets in the way.
Share the inbox
Shared inbox
A shared WhatsApp inbox means the number stops belonging to whoever is holding the phone. Everyone sees the same queue, the same history, and the same answer.
How it worksAssignment
Assignment is what turns a shared inbox from a crowd into a team. One person owns a chat, everyone can see who, and the rest of the room leaves it alone.
How it worksInternal notes
A note sits on the conversation where it belongs, is visible to everyone with access, and is never delivered to WhatsApp.
How it worksPrivacy & access
A shared inbox should not mean everyone reads everything. Decide per chat and per label who on your team sees a conversation, and keep some of them off the shared floor entirely.
How it worksMultiple numbers
Connect the numbers your business runs and work them from a single inbox. Filter by which number a message arrived on, and reply from the right one without thinking about it.
How it worksOrganise the work
Labels
Labels are the fastest way to make a busy inbox legible: colour on the list, and a filter that turns hundreds of chats into the twelve you care about.
How it worksTickets
Some messages are answered and finished. Others are a promise you have to keep. A ticket is how you tell those apart.
How it worksCustom properties
Every business has two or three things it needs to know about a customer before it can help them. Properties put those on the conversation instead of in someone's head.
How it worksWorking hours
Set each teammate's hours once, in their own timezone. Assignment skips whoever is off, and nobody gets paged for a message that arrived while they were asleep.
How it worksGoogle Drive backup
Connect the workspace's Drive once and the conversations you choose are archived into it as dated transcripts and files: history first, then everything new, about a minute after it arrives.
How it worksReply faster
Canned replies
Most of a support day is the same eight answers. Saving them is less about speed than about everyone giving the same answer.
How it worksWhatsApp + Email
The same person emails on Monday and messages on Wednesday. Treating those as two unrelated events is a tooling problem, not a fact about your customer.
How it worksWhatsApp Web panel
For teams that are not ready to move. The panel sits beside the chat you already have open and adds the structure without taking the tool away.
How it worksNotifications
Close the tab and a shared inbox goes quiet. Notifications reach whoever owns the chat (on screen, by email, or as a push to their phone) and respect the hours they actually work.
How it worksAI assist
AI reads the whole thread so you do not have to: a plain-language summary of where a conversation stands, and a suggested reply you edit before it ever sends.
How it worksAI-agent access
Point Claude, or any assistant that speaks MCP, at your inbox and ask it, in plain language, what is happening: busiest chats, who is waiting, what a customer said last week.
How it worksScheduled messages
Draft the reminder, the follow-up or the good-morning message today, and schedule it to send when it should: in your customer's working hours rather than yours.
How it worksTrack the money
Deals & pipeline
Most enquiries arrive on WhatsApp and then live in someone’s head until they close or die. A deal puts a number and a stage on the chat you already have open.
How it worksFollow-ups
"I will check back next week" is the most expensive sentence in a small business, because nothing in the inbox remembers that you said it.
How it worksAnalytics
How fast you answer, who answered what, what is still unanswered, and which conversations never stop: read off your real traffic rather than a guess.
How it works