Follow-ups
The chase that does not depend on memory.
"I will check back next week" is the most expensive sentence in a small business, because nothing in the inbox remembers that you said it.
The problem it solves
A chat that needs chasing looks exactly like a chat that is finished — both have simply stopped. The deal is not usually lost to a competitor; it is lost because the reply was due on Tuesday and nobody was reminded on Tuesday.
Set it on the conversation
Tomorrow, Monday, +3 days, +1 week, or a date you pick — put on the chat it belongs to, in a couple of taps.
Armed until it is done
It does not quietly expire. It goes overdue and stays visible until someone marks it done or snoozes it.
Repeating, when it should
Daily, weekly, fortnightly or monthly for the accounts you check in on. Finishing one schedules the next; cancelling ends the series.
Hand it over
A follow-up belongs to an agent, so it can move with the chat when someone goes on leave.
When you would use it
- A quotation sent Thursday that needs chasing if Sunday is quiet.
- A supplier who always needs a nudge two days before the delivery date.
- A monthly check-in with the accounts worth keeping warm.
See it running
Six seconds, showing this one thing.
Questions people ask
Which plan has this?
Every plan. Follow-ups are not gated — the deals and pipeline board are the Pro part.
Does it message the customer automatically?
No, and it never will. A follow-up reminds a person on your team; it has nowhere to put a message body precisely so that nobody can turn it into an auto-sender.
What happens if I ignore it?
It shows as overdue and stays on the conversation and the dashboard. That is the point — it is a reminder that does not go away on its own.