Moving from Respond.io to MajlisDesk.

Your number is on Cloud API through Respond.io

Use this if your team cannot use the number in the WhatsApp Business app today.

1. Export your data: Workspace settings, Data settings, Data export. Choose Contacts, then Conversations and Messages, up to 365 days per export. Only Owners and Managers can do this, and each file link is valid for 7 days, so download it straight away.
2. Delete the WhatsApp channel in Respond.io (Workspace settings, Channels). Respond.io notes this does not remove the number from Meta.
3. Delete the number in WhatsApp Manager (Account tools, Phone numbers). Meta allows this only for a business portfolio admin, not within 30 days of a paid message, and with the two-step verification PIN if the number shows as Connected.
4. Register the number in the WhatsApp Business app on your phone, with the usual SMS or voice code.

Your number uses WhatsApp coexistence with Respond.io

Use this if you still use the WhatsApp Business app on the same number while Respond.io is connected.

1. Export your data as above first. Respond.io notes that it does not sync history for coexistence numbers, so its export is the record of what it handled.
2. In the WhatsApp Business app, remove Respond.io under Settings, Account, Business Platform (or remove it as a partner in WhatsApp Manager). Respond.io notes that this unlinks companion devices, so do it before connecting MajlisDesk.
3. Delete the channel in Respond.io and end the subscription.

Then, in MajlisDesk

1. Sign up and start the 14-day trial.
2. Settings, WhatsApp numbers, Add number: scan the QR code with the WhatsApp Business app on your phone (Settings, Linked devices, Link a device). Your chats sync in from the phone.
3. Invite your team. Every plan has unlimited members.
4. Optional, on Pro: import the contacts CSV you exported. It matches people by phone number and fills in name, email, company and owner; tick the box if you also want contacts created for people who have not written yet.