Canned replies
Type the same answer once.
Most of a support day is the same eight answers. Saving them is less about speed than about everyone giving the same answer.
The problem it solves
When five people answer the same question freehand, customers get five slightly different versions of your policy — and the newest member of the team gets it wrong in a way nobody notices for a month.
Insert with a shortcut
Type /eta or /price and the saved reply drops into the composer, ready to edit before it goes.
Shared with the team
One library. Improve the wording once and everybody sends the better version.
Arabic and English side by side
Keep both versions of an answer and pick the one that fits the customer.
When you would use it
- Delivery timings, opening hours and price lists.
- The polite version of a refusal that nobody wants to compose under pressure.
- Onboarding a new agent who can be useful on day one.
See it running
Six seconds, showing this one thing.
Search or start a new chat
A
Ahmed Al-Rashid9:40
When does the shipment arrive?2
G
Gulf Metal Works9:22
Can you re-send the quotation?1
F
Fatima Noor8:58
Received, thank you 🙏
A
Al Majaz TradingYesterday
Invoice 48120 attached4
S
Site Team — DubaiYesterday
Rashid: photos from gate 3
N
Noor LogisticsMon
Driver is 10 min away
A
Ahmed Al-Rashid
+971 50 •••
When does the shipment arrive?9:40
Two pallets, the ones from the Jebel Ali order.9:41
☺Type a reply🎙
The same answer, ten times a day
Questions people ask
Can I edit before sending?
Yes — it fills the composer rather than sending. Nothing leaves without a person pressing send.
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