Scheduled messages
Write it now. Let it land at the right time.
Draft the reminder, the follow-up or the good-morning message today, and schedule it to send when it should — in your customer's working hours rather than yours.
The right message at eleven at night is the wrong message.
You have the answer now, while it is in your head. Sending it now means it arrives while they are asleep, gets read at 6am among forty other things, and is gone. Waiting until morning means remembering — and mornings are when you have least room to remember anything.
Pick the moment
Write the message, choose a date and time, and close the tab. It goes out whether or not anyone is logged in.
Cancel while it waits
A scheduled message sits in a list you can see and cancel from, right up until it sends. If the situation changes, it never went.
Sent exactly once
The send is claimed before it goes out, so a restart, a slow night or a second server cannot deliver the same message twice.
The same path as any reply
It goes out through the conversation it belongs to, from the number that conversation is on. There is no bulk sender here, and no way to schedule the same message at a list of people.
When you would use it
- A delivery reminder timed for the morning it matters.
- A follow-up written on Thursday for a customer who works Sunday.
- Answering a customer in another timezone without waking them.
- Getting tomorrow's work out of your head tonight.
See it running
Six seconds, showing this one thing.
Questions people ask
Can I schedule to a group, or a list of people?
One chat, one message. There is deliberately no way to schedule the same text to many recipients — that is broadcasting, and it is the fastest way to get a number restricted.
Can I cancel before it sends?
Yes, at any point while it is still waiting.
Does it repeat?
Not yet. Every scheduled message is a single send. If you want a regular nudge, a follow-up reminder is the tool for that — it prompts a person rather than messaging the customer.
Will this get my number banned?
Scheduling a reply inside a real conversation behaves like any other reply. What does carry risk is starting conversations with people who never wrote to you, so the product caps that separately, per day, across the workspace — replying is never limited.
Is it on my plan?
Scheduled sending is included on Starter and Pro.