WhatsApp + Email
One customer, not two apps.
The same person emails on Monday and messages on Wednesday. Treating those as two unrelated events is a tooling problem, not a fact about your customer.
The problem it solves
Support tools pick a side. WhatsApp tools ignore email; helpdesks bolt WhatsApp on as an afterthought. Your team ends up watching two places and stitching the story together by memory.
One thread per customer
Messages and emails from the same person sit together, in order.
The same tools on both
Assign, label, note and ticket an email exactly as you would a WhatsApp chat.
Connect the mailbox you have
Gmail or Zoho, connected through their own sign-in with your own account. No forwarding rules to maintain and no new address to publish.
More than one mailbox
Starter includes one and Pro three, and you can add more for a dollar each a month — so sales@ and accounts@ do not have to become one inbox to be in one place.
Mail follows the same privacy rules
A thread reaches whoever it is assigned to, shared with, or labelled for — and a thread you cannot open never appears in your bell, your digest or a push.
When you would use it
- B2B accounts that raise formal requests by email and chase them on WhatsApp.
- A support@ address and a WhatsApp number that should behave like one team.
- Quotes sent by email and negotiated in chat.
See it running
Six seconds, showing this one thing.
Questions people ask
Which mailboxes are supported?
Gmail and Zoho today, connected with your own account.
Do replies go out from our address?
Yes — email replies send from the connected mailbox, so the customer sees your address.
How many mailboxes can we connect?
One on Starter and three on Pro, plus up to twenty more at a dollar each per month.
Can a teammate see every email?
Only what they are allowed to. A mail thread follows the same rule as a chat — assigned to you, shared with you, or carrying a label you have access to — and notifications obey it too.