Multiple numbers
Sales, support, and the branch line — one queue.
Connect the numbers your business runs and work them from a single inbox. Filter by which number a message arrived on, and reply from the right one without thinking about it.
Two numbers means two phones, and two phones means one gets ignored.
The sales line lives on someone's handset and the support line on a desk somewhere. Nobody sees both, so nobody knows what the business as a whole has been asked today — and whichever number is out of sight is the one where a customer waits.
Every number in one list
Conversations from all your connected numbers land in one queue, with the same labels, assignment, tickets and search across all of them.
Reply from the one they wrote to
A reply goes back out on the number the conversation arrived on. The customer never sees the business answer from somewhere they do not recognise.
Filter to one line when you want to
Working the branch number this morning? Filter to it. Everything else is still there when you want the whole picture back.
A new number holds its history
Link a number and WhatsApp pushes the entire account backlog — customers, and the family group with them. That history is held rather than published while its owner marks what is private, and only then does it reach the team.
Different teams per number
Combine it with access labels and the branch team sees the branch line, while the whole picture stays available to whoever needs it.
When you would use it
- A sales number and a support number worked by one team.
- A second branch with its own line and its own people.
- A founder's number joining the shared inbox without merging into it.
- Keeping a country line separate while reporting on everything together.
See it running
Six seconds, showing this one thing.
Questions people ask
How many numbers can I connect?
One on Starter and three on Pro, in one inbox. If you need more than three, talk to us — the limit is enforced, so we would rather agree it with you than have you find it at the wrong moment.
Do replies go out from the right number?
Yes — the one the conversation came in on.
Can different people work different numbers?
Yes. Access labels decide who sees which conversations, and that works across numbers exactly as it works within one.
What happens to the history on a number I add?
It is held until the person who linked it has been through it. Connecting a business number usually means connecting somebody's personal life along with it, so nothing reaches the team until they have said which conversations are private.
Is this the same as several agents on one number?
No, and both are true here. Several agents on one number is the shared inbox. This is several numbers in one workspace — you can run one, the other, or both.