Custom properties
The fields your business actually uses.
Every business has two or three things it needs to know about a customer before it can help them. Properties put those on the conversation instead of in someone's head.
The problem it solves
Generic tools give you a name and a phone number, so the useful details — which branch, which order, which plan — end up scrolled back through the chat every single time. That is a small tax paid on every conversation, by everyone, forever.
Define your own fields
Order number, plan, region, branch, vehicle, unit — whatever your team asks for first.
Visible where you reply
The values sit beside the conversation, so nobody scrolls to find them.
Filterable
Find every conversation for a branch or a plan without a search that relies on someone typing it the same way twice.
When you would use it
- Property management: unit number and building on every tenant conversation.
- Logistics: order and tracking number on the chat, not buried in it.
- Field services: vehicle or site so dispatch can see it at a glance.
See it running
Six seconds, showing this one thing.
Questions people ask
Can we change fields later?
Yes. Most teams start with two and add a third once they see what they keep asking for.