Tickets
When a message is actually a job.
Some messages are answered and finished. Others are a promise you have to keep. A ticket is how you tell those apart.
The problem it solves
In a chat inbox, "done" and "waiting on the warehouse" look identical — both are just a conversation that has stopped. Work gets forgotten not because anyone is careless but because nothing distinguishes an open loop from a closed one.
Raise from the conversation
Turn the message into a ticket without leaving the thread or asking the customer to repeat themselves.
A status that means something
Open, in progress, closed. What is outstanding is a list you can look at, not a feeling.
Stays attached to the chat
Reopen the conversation and the ticket is still there with its history.
No portal for the customer
They keep messaging on WhatsApp. The structure is yours, not theirs to learn.
When you would use it
- A delivery complaint that needs the warehouse to answer before you can reply.
- A refund awaiting finance approval.
- Anything where "I will get back to you" was said out loud.
See it running
Six seconds, showing this one thing.
Questions people ask
Is this a full helpdesk?
No, deliberately. It is enough structure to stop things being dropped, without asking a WhatsApp-native team to work like a ticketing tool.
Does the customer get a ticket number?
Only if you send them one. By default tickets are internal.