Working hours
The clock the rest of the inbox runs on.
Set each teammate's hours once, in their own timezone. Assignment skips whoever is off, and nobody gets paged for a message that arrived while they were asleep.
A rota the software does not know about is not a rota.
Chats get handed to whoever is next in the list, including the person who finished at six or has not started yet. The message sits with an owner who is not there, which looks handled and is not — and meanwhile their phone is buzzing on a bedside table.
Hours per person, in their timezone
Each teammate has their own week and their own timezone, so a team split across the Gulf and Europe does not need everyone on one clock.
Round-robin skips whoever is off
Automatic assignment picks from the people who are both online and on shift. Nobody inherits a conversation they cannot answer for another eleven hours.
Alerts wait for the morning
Email and push follow the same hours: an overnight message holds until the next window rather than interrupting. The in-app bell still records it, so nothing is lost.
A schedule that would never match is refused
Ask for 22:00 to 06:00 and the app says so, and tells you a night shift is two periods — one to midnight, one from it. Silently making somebody unassignable is the failure nobody notices for a month.
When you would use it
- A night shift that should be paged, and a day shift that should not.
- A team across two timezones sharing one number.
- A weekend rota where Friday and Saturday are the quiet days.
- Making sure the person on leave stops receiving new chats.
See it running
Six seconds, showing this one thing.
Questions people ask
Does assignment skip agents who are off shift?
Yes. Round-robin only considers people who are online and inside their hours.
Does it hold alerts overnight?
Yes, on email and push, for anyone who has quiet hours switched on. The bell still records everything, so you can see in the morning exactly what happened overnight.
Is it per person or one setting for the workspace?
Per person, including the timezone. There is no single workspace clock to disagree with.
What if somebody has no hours set?
They are always available — which is the right default, because the alternative is a teammate who silently receives nothing.
How do I set a shift that crosses midnight?
As two periods: one ending at 24:00 on the day it starts, and one beginning at 00:00 the next. The app will tell you this if you try to write it as one.