Labels
Sort the room at a glance.
Labels are the fastest way to make a busy inbox legible: colour on the list, and a filter that turns hundreds of chats into the twelve you care about.
The problem it solves
WhatsApp Business has labels, but they live on the phone that created them. Nobody else can see them, they do not survive a device change, and they cannot be reported on. A label only earns its keep when the whole team shares it.
Shared, not personal
A label applied by one person is visible to everyone. There is one vocabulary for the team rather than one per phone.
Filter the whole inbox
Show only VIP, or only Sales, across every chat and every connected number.
Colour on the list
You can read the shape of the queue without opening anything.
Drives access
Labels can decide who sees what, so an agent sees only the conversations relevant to their team.
When you would use it
- Separating sales enquiries from support in a single busy number.
- Marking VIP accounts so they are never left in the queue.
- Tagging by branch, product line or city for reporting.
See it running
Six seconds, showing this one thing.
Questions people ask
Do these sync with WhatsApp Business labels?
They are MajlisDesk labels, shared across your team — which is the point. WhatsApp's own labels stay on the device that made them.
How many labels can we have?
As many as you need. Fewer is usually better; a label nobody filters by is just decoration.