Facilities & maintenance
A burst pipe does not wait for someone to check their phone.
Facilities work is callouts and closure. Every request becomes a ticket with an owner and a status, and the alerts reach the person who needs them rather than a group nobody reads.
The callout came in. Nobody is sure who took it.
A tenant messages about a lift, a landlord about a leak, a contractor confirming attendance — all on a supervisor’s WhatsApp. There is no list of what is open, no record of who is dealing with what, and when someone asks whether the job was closed the answer is a scroll through a chat.
Every callout is a ticket
Open, in progress, done — visible until it is actually closed rather than until everyone stops asking.
An owner, not a group
Assign the job. The queue shows what has nobody on it, which is the only way to be sure nothing is being quietly ignored.
Alerts that reach a person
Bell, email digest and phone push. Alert rules, on Pro, flag the ones that must not wait.
Notes for the site, not the tenant
The access code, the parking arrangement, what the contractor said — internal, on the chat, never sent.
See the pattern
Analytics show volume and response times, so a recurring fault becomes a number rather than a feeling.
When you would use it
- An out-of-hours callout that reached a group chat and no person.
- A tenant chasing a job that was fixed a week ago and never marked done.
- Two supervisors dispatching the same contractor.
- A monthly report on response times that currently does not exist.
See it running
Six seconds, showing one thing.
What matters most here
Questions people ask
Can alerts go to one person rather than everyone?
Yes. Assignment decides who owns a job and notifications follow it. Alert rules, on Pro, let you flag the ones that need escalating.
Does a private chat still notify me?
No — a chat you cannot see never reaches your notifications. Privacy and notifications are enforced together, so the bell can never leak what the inbox hides.
Is there a mobile app?
MajlisDesk runs in the browser on any device, and push notifications reach the phone, so an out-of-hours callout is not waiting for someone to open a laptop.
Can we report on response times?
Yes. Analytics are on every plan, including Starter.