Clinics & medical centres
Reception needs the queue. The patient needs discretion.
A clinic number carries booking requests and conversations nobody else should read, in the same list. Per-chat privacy decides which is which — and a private chat is private, including from an admin.
One number, two very different kinds of message.
Most of what arrives is a booking, a reschedule or a question about opening hours — work the front desk should share. Some of it is not. On a single phone the two are indistinguishable, so either everyone sees everything or nobody can cover the desk.
Private means private
A chat marked private is visible only to the people on it. Not to the rest of reception, and not to an admin.
Access labels for everything else
Decide which team sees which conversations — reception, billing, one clinic — without handing everyone the lot.
A ticket for anything owed back
A callback request or a result to chase becomes tracked work with a status instead of a note on a pad.
Schedule the reminder
Write the appointment reminder now and send it the evening before, rather than depending on someone remembering at seven.
Quiet outside clinic hours
Working hours stop the bell after closing, so nobody is pushed a message at midnight. The queue is intact in the morning.
When you would use it
- A patient rescheduling, which any receptionist should be able to handle.
- A conversation that should not be visible to the rest of the front desk.
- Appointment reminders someone currently sends by hand every evening.
- A receptionist leaving with the clinic number on their personal phone.
See it running
Six seconds, showing one thing.
What matters most here
Questions people ask
Is this a medical records system?
No, and it does not claim to be. MajlisDesk handles the conversation, not the clinical record, and it carries no healthcare compliance certification. Records belong in your practice-management system.
Who can read a private chat?
Only the people on it. Private is enforced in the product rather than by policy — an admin account cannot open it, and a chat you cannot see never reaches your notifications.
Can we hide patient numbers from staff?
Number masking is on Pro. It hides the phone number itself from agents who have no need for it.
Can we send reminders in bulk?
Broadcast is on Pro, and is for patients who have messaged you. Scheduling a message on a conversation is on every plan.