Garages & dealerships
“Is the car ready?” — while you are under one.
A workshop number gets answered by whoever has clean hands. A shared inbox turns bookings, approvals and status questions into a queue with owners rather than a phone on the counter.
The phone is on the counter and the technician is under a car.
One customer wants a booking, another wants to approve a quote before work starts, a third wants to know if it is ready. All on the same number, none of it written down, and the approval that unblocks the job is somewhere in a chat nobody has opened since this morning.
A ticket per job
The car, the customer and the status in one place, open until the vehicle is collected.
Approvals you can find again
The message where the customer agreed to the extra work stays on the conversation, labelled and searchable.
Canned replies for the standard answers
Service intervals, opening hours, courtesy car policy — sent in a keystroke instead of typed again.
Quiet after closing
Working hours stop the bell when the workshop is shut, without anything being lost.
The service desk shares one queue
Unlimited team members, so advisors and the workshop manager work the same list.
When you would use it
- A quote approval agreed on WhatsApp that the technician never saw.
- Three customers asking for a collection time on a Thursday afternoon.
- A booking taken verbally and never written down.
- A service advisor on leave with live jobs on their phone.
See it running
Six seconds, showing one thing.
What matters most here
Questions people ask
Can we take bookings through it?
It handles the conversation and the ticket attached to it. It is not a workshop scheduling system and does not pretend to be.
Does it work with our DMS?
Not directly. Job or registration numbers can be stored against the chat as custom properties so they are visible beside the conversation.
Can two branches share it?
Yes. Pro connects three numbers into one queue, filtered by line, with replies going back out on the right one.
What about messages after closing?
They arrive and wait. Working hours only decide whether anyone is notified.